TERMS & CONDITIONS
We offer free shipping on order values higher than SEK 499. For orders under SEK 499, a shipping fee of SEK 29 will be added at checkout. We deliver the products with Postnord.
2. Postnord (Agent)
Your purchase is packed and sent normally within 24 hours on weekdays. Holiday orders are normally sent on the following weekday. Normal delivery time is 2-5 days. The package can be picked up at the nearest delivery point.
If you enter your mobile phone number at the checkout, you will receive an SMS notification when your package has arrived at the delivery point.
3. Postnord (Delivery to door / mailbox)
If the package does not fit in the mailbox, it is delivered to the door instead of the nearest agent. By choosing this delivery option, you agree that the package will be delivered to your door if the package does not fit in your mailbox. When delivery at the door is completed, you will be notified as the recipient via email or text message.
We follow the Distance Contracts Act and thus you have the right to return ordered goods without stating any reason. You have an open purchase for 14 days from the time you receive the products. During that time, you can return the products and get your money back.
Always contact Olivia & Oliver's customer service before returning to firstname.lastname@example.org and we will send you a return slip to print. You can return the products in the same package as they came with as long as the package is intact. If the products are damaged or used, they can not be returned.
For exchanges and returns, you are responsible for return shipping.
5. Customer data
We store the following personal data about our customers:
Customers: First name, Last name, Company / organization, E-mail, Personal / corporate identity number, VAT number, Address, Postal code, City, Country, Telephone number.
Orders: IP address, E-mail,, Personal / corporate number, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Telephone number.
As a customer, you can request extracts, changes or deletions of this information at any time.